Our diagnostic tools measured the empathy levels of each of the 19 CEO’s of a global mobile operator and then developed bespoke workshops with our hostage negotiators based on the findings.
Each CEO held up a mirror to their own behaviour and with our data analytics and worked on improving their empathy levels in the most stressful of situations.
Empathy is now a core competency for the operator and empathy training is now a core module for each of the leaders across the business.
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